AnyTube support
Get back to planning your journey.
Find the right next step for Pro access, Apple billing, routes or alerts. You do not need to send us card details, passwords or private journey information.
I already bought Pro. How do I restore it?
Open AnyTube Settings, open the Pro screen, then choose Restore Purchases. Check that Media & Purchases on your device uses the Apple Account that bought Pro. Restoring checks an existing purchase; it does not buy a new plan or extend your billing period.
If access is still missing, check your Apple subscription or Lifetime receipt before purchasing again. Apple’s purchase-restoration checks explain account and device restrictions.
My renewal payment failed. What should I do?
Apple handles renewal charges and may retry a failed payment. Update your Apple payment method, or open Apple Account settings → Payment & Shipping if the link cannot open. AnyTube cannot change your payment details.
Once Apple confirms the subscription is active, return to AnyTube and try Restore Purchases if Pro has not refreshed. Restoring alone does not repair a payment failure. For a declined payment or unpaid balance, use Apple’s payment-method guidance.
How do I manage or cancel an AnyTube subscription?
Open Apple Subscriptions, select AnyTube Pro and review the plan, renewal or cancellation options. If the link cannot open, go to your Apple Account’s Subscriptions on your device. Use the account that made the purchase, including for an existing weekly plan.
Apple shows the renewal or expiry date. Removing the AnyTube app does not cancel a recurring subscription. Lifetime is a one-time purchase, not a renewing plan.
Can I restore Lifetime Pro on another device?
Install AnyTube on a supported device, use the purchasing Apple Account for Media & Purchases, then choose Restore Purchases from the Pro screen. Keep the original Apple receipt if support is needed. Lifetime does not have a subscription renewal to cancel.
Who handles refund requests?
For an Apple purchase, request a refund through Apple’s Report a Problem service. Apple decides eligibility; requesting a refund is separate from managing future subscription renewals.
Why did I get an offline route?
AnyTube uses a supported precomputed Tube route when the live TfL journey request is unavailable. Refresh with a connection for current multi-mode results.
Why is line status unavailable?
Check your connection and try again. Live line status comes from TfL and cannot be refreshed offline.
Why did an alert not arrive?
Open iPhone Settings, confirm notifications are allowed for AnyTube, then check the saved route and any quiet-hour rules in the app.
How do I turn analytics off?
Open Settings → Privacy & Analytics and switch off anonymous usage analytics. Search text, station choices, journey details and location are never included in these events.
Email hello@fairlightapps.com with your iOS version, AnyTube version and the error shown. For Pro access, say whether the purchase is a subscription or Lifetime and whether Apple lists it as active. Do not send passwords, card details, an unredacted receipt or sensitive travel information.