AnyTube support
Get back to planning your journey.
Most issues are connection, notification or purchase-sync problems. These checks solve the common cases without sharing journey details with us.
Why did I get an offline route?
AnyTube uses a supported precomputed Tube route when the live TfL journey request is unavailable. Refresh with a connection for current multi-mode results.
Why is line status unavailable?
Check your connection and try again. Live line status comes from TfL and cannot be refreshed offline.
Why did an alert not arrive?
Open iPhone Settings, confirm notifications are allowed for AnyTube, then check the saved route and any quiet-hour rules in the app.
How do I restore Pro?
Open Settings in AnyTube, choose AnyTube Pro, then Restore Purchases while signed into the Apple ID that bought the product.
How do I turn analytics off?
Open Settings → Privacy & Analytics and switch off anonymous usage analytics. Search text, station choices, journey details and location are never included in these events.
Email hello@fairlightapps.com with your iOS version, AnyTube version and a description of what happened. Do not send payment details or sensitive travel information.